How it works?
Application Service Provider model enables us to deliver our products as hosted applications. In other words, the product will be hosted on our web-servers located at our state of the art Data Centers, designed to provide mission-critical availability, reliability and scalability.
Integration with your Website
You can register online to become our member. We will send you your user id and password once we receive your payment.
To provide access from your website, you simply need to insert a small code in your web pages. When your customer clicks on your HELP or SUPPORT Icon, he will be directed to a customized support page, hosted on our webserver. This page will have the look and feel of your website, so that customers get a cohesive picture. You can also customize this page by adding more text, company logo etc.
From this page, customer will be able to get response to his queries either through Self Help (FAQs, Knowledge Base) or through email and chat. You can also fill up the online FAQs and Knowledge Base with all the relevant information about your company and its products, immediately after account activation.
Query Routing and Management
Depending upon the number of agent licenses purchased by you, we will provide you with user ids and password for each one of them. Your agents will be required to log into netPeople login page, which is hosted at our server.
After proper authentication, your agents will have access to all the features of the product. They will be able to search FAQs and Knowledge Base, view and respond to email queries, indulge in proactive and reactive chat sessions with customers etc.
Administration
Your administration account will enable you to manage all agents, route queries based on skills and priority, generate reports etc. - implying that you will have access to all the features of the product 24/7.
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